Privacy Policy
 

Last updated: 26th July 2026

 

1. Introduction

At Home Fix Doors, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us or use our services.

We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

2. Who We Are

Home Fix Doors

Email: info@homefixdoors.co.uk
Website: www.homefixdoors.co.uk

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details below.
 

3. What Information We Collect

We may collect the following personal information when you contact us or use our website:

• Name

• Email address

• Telephone number

• Property address (where required for quotations or installations)

• Details submitted through our contact forms

• Information provided when requesting a free home survey or quotation

• Communications between you and Home Fix Doors

• Website usage information collected through cookies and analytics tools

We only collect information that is necessary to provide our services, respond to enquiries and improve your experience.
 

4. How We Collect Your Information

We collect your personal information when you:

• Complete a contact form on our website

• Request a free home survey or quotation

• Contact us by phone or email

• Communicate with us through social media or messaging services

• Purchase our products or services

• Browse our website, where cookies and analytics tools automatically collect certain information

We only collect the information needed to provide our services, communicate with you and improve our website.
 

5. How We Use Your Information

We use your personal information to:

• Respond to your enquiries

• Arrange and carry out free home surveys

• Prepare and provide quotations

• Supply and install our products and services

• Process payments where applicable

• Communicate with you throughout your project

• Provide aftercare and customer support

• Improve our website and customer experience

• Monitor website performance and security

• Meet our legal and regulatory obligations

We will never sell, rent or trade your personal information to third parties for marketing purposes.
 

6. Google Analytics

Our website uses Google Analytics to help us understand how visitors use our website and identify areas for improvement.

Google Analytics may collect information including:

• Pages visited

• Time spent on our website

• Device type

• Browser type

• General geographic location

• How you found our website

This information is anonymised where possible and is used solely to improve the performance and usability of our website.

For more information, please visit:

https://policies.google.com/privacy

You can disable Google Analytics through your browser settings or by using Google's opt-out tools.
 

7. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors interact with our website.

Cookies help us to:

• Improve website functionality

• Analyse website traffic

• Remember your preferences

• Measure the effectiveness of our marketing campaigns

• Improve website performance

You can choose to accept or decline cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
 

8. How We Store Your Data

We take appropriate technical and organisational measures to keep your personal information secure and protect it against unauthorised access, loss, misuse or disclosure.

Your personal information is only retained for as long as necessary to:

• Respond to your enquiry

• Provide our products and services

• Meet legal, tax and accounting requirements

• Resolve disputes where necessary

When your information is no longer required, it will be securely deleted or anonymised.
 

9. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request the deletion of your personal information where appropriate

• Restrict or object to how your personal information is processed

• Withdraw your consent where processing is based on consent

• Request the transfer of your personal information where applicable

• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details below.
 

10. Third-Party Services

We may use trusted third-party providers to help us operate our business and website. These may include:

• Wix (website hosting)

• Google Analytics

• Google Maps

• Payment providers (where applicable)

These providers only process your information where necessary and are responsible for protecting your data in accordance with applicable data protection laws.
 

11. Third-Party Links

Our website may contain links to external websites. Once you leave the Home Fix Doors website, we are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before submitting any personal information.
 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations or website functionality.

Any updates will be published on this page with a revised "Last updated" date.

 

Contact Us

If you have any questions about this Privacy Policy or how Home Fix Doors handles your personal information, please contact us:

Home Fix Doors

Email: info@homefixdoors.co.uk

Website: www.homefixdoors.co.uk
 

© Home Fix Doors. All rights reserved.